The Union consumer affair secretary, in a letter to the National Restaurant Association of India, summoning them for discussions on the continued practice of imposing service charge, has cited the guideline issued by the ministry in April 2017 and said forcing consumers to pay service charge as a condition precedent to placing an order amounts to a “restrictive trade practice” under the Consumer Protection Act. He said consumers are misled on the legality of such charges.
from Times of India https://ift.tt/LVz1Pbx
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